Return & Refund Policy
Effective Date: July 07, 2026
Welcome to AMT Medical Supply, operated by Analyticals Medical Technologies Pvt. Ltd. This Return & Refund Policy explains the terms and conditions for returns, replacements, and refunds for products purchased through https://amtmedicalsupply.com/.
As we deal in medical equipment, surgical instruments, laser accessories, and medical consumables, this policy is designed to ensure product safety, hygiene, and regulatory compliance.
By placing an order on our website, you agree to this Return & Refund Policy.
1. Company Information
Company Name:
Analyticals Medical Technologies Pvt. Ltd.
Brand Name:
AMT Medical Supply
Website:
https://amtmedicalsupply.com/
Email:
info@amtmedicals.com
Customer Support:
+91 93226 73077
Business Hours:
Monday to Saturday
10:00 AM – 7:00 PM
2. Return Eligibility
A product may be eligible for return only if:
- The product delivered is incorrect.
- The product is damaged during transit.
- The product has a manufacturing defect.
- The wrong quantity has been delivered.
- The product is incomplete or has missing components.
- The product received is significantly different from the product ordered.
To request a return, you must contact us within 48 hours of receiving the product.
3. Non-Returnable Products
For safety, hygiene, and regulatory reasons, the following products are not eligible for return or exchange once delivered, unless they are damaged or defective:
- Medical Consumables
- Sterile Products
- Surgical Fibers
- PRP Kits
- Dermapen Cartridges
- HIFU Cartridges
- Chemical Peel Products
- Opened or Used Products
- Customized or Special-Order Products
- Products with Broken Safety Seals
- Clearance or Promotional Items (unless damaged)
4. Return Conditions
To qualify for a return:
- The product must be unused.
- The product must be in its original condition.
- Original packaging, labels, manuals, and accessories must be included.
- The invoice or proof of purchase must be provided.
- The product must not show signs of misuse, damage, or alteration by the customer.
AMT Medical Supply reserves the right to inspect the returned product before approving the return.
5. Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect product
- Missing items
please notify us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Order Number
- Product Name
- Description of the issue
- Clear photographs of:
- The product
- Packaging
- Shipping label
- Damaged area (if applicable)
6. Return Request Process
To initiate a return:
- Email us at info@amtmedicals.com.
- Include your Order Number and invoice.
- Describe the issue.
- Attach supporting photographs or videos.
- Wait for our confirmation before returning the product.
Returns sent without prior approval may not be accepted.
7. Inspection & Approval
Once the returned product is received:
- Our quality team will inspect the product.
- Verification may take 3–5 business days.
- We will notify you of the approval or rejection of your return request.
The decision of AMT Medical Supply regarding product inspection shall be final.
8. Replacement Policy
If the return request is approved, we may, at our discretion:
- Replace the product with the same item.
- Replace with an equivalent product (if the original is unavailable).
- Issue a refund, where applicable.
9. Refund Policy
Approved refunds will be processed to the original payment method used during purchase.
Estimated refund processing times:
| Payment Method | Estimated Refund Time |
|---|---|
| UPI | 3–5 Business Days |
| Credit/Debit Card | 5–7 Business Days |
| Net Banking | 5–7 Business Days |
| Wallets | 3–5 Business Days |
Please note that your bank or payment provider may take additional time to reflect the refund.
10. Cancellation After Dispatch
Orders that have already been shipped cannot be cancelled.
If the shipment is refused by the customer without a valid reason, shipping and return shipping charges may be deducted from the refund amount, where applicable.
11. Return Shipping
If the return is due to:
- Wrong product sent by us
- Manufacturing defect
- Transit damage
AMT Medical Supply will bear the return shipping cost.
If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.
12. Items Not Eligible for Refund
Refunds will not be provided in cases where:
- The product has been used.
- The product is damaged due to customer mishandling.
- The product is returned without original packaging.
- The return request is made after the allowed period.
- The issue is caused by improper installation or misuse.
- Normal wear and tear has occurred.
13. Force Majeure
Refunds or replacements may be delayed due to circumstances beyond our control, including:
- Natural disasters
- Floods
- Pandemic
- Government restrictions
- Transportation disruptions
- Technical failures
- Courier delays
14. Limitation of Liability
Our maximum liability shall be limited to the purchase price of the product.
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
15. Policy Updates
Analyticals Medical Technologies Pvt. Ltd. reserves the right to modify this Return & Refund Policy at any time without prior notice.
The latest version will always be available on our website.
16. Contact Us
For any return, replacement, or refund-related queries, please contact:
Analyticals Medical Technologies Pvt. Ltd.
Website: https://amtmedicalsupply.com/
Email: info@amtmedicals.com
Customer Support: +91 93226 73077
Office Address:
Plot No. A-815, Mahape Road, MIDC Industrial Area, Kopar Khairane, Navi Mumbai, Maharashtra – 400710, India.
Business Hours:
Monday to Saturday
10:00 AM – 7:00 PM
Acceptance
By purchasing products from https://amtmedicalsupply.com/, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
