Cancellation Policy
Effective Date: July 07, 2026
Welcome to AMT Medical Supply, operated by Analyticals Medical Technologies Pvt. Ltd. This Cancellation Policy explains the terms and conditions for cancelling orders placed through https://amtmedicalsupply.com/.
As we deal in medical equipment, surgical instruments, laser accessories, and medical consumables, order cancellations are subject to the conditions outlined below.
By placing an order on our website, you agree to this Cancellation Policy.
1. Company Information
Company Name:
Analyticals Medical Technologies Pvt. Ltd.
Brand Name:
AMT Medical Supply
Website:
https://amtmedicalsupply.com/
Email:
info@amtmedicals.com
Customer Support:
+91 93226 73077
Business Hours:
Monday to Saturday
10:00 AM – 7:00 PM
2. Order Cancellation Before Dispatch
Customers may request cancellation of an order before it has been processed or dispatched.
To request a cancellation, please contact us immediately through:
Email: info@amtmedicals.com
Phone: +91 93226 73077
If the order has not yet entered the shipping process, it may be cancelled and a refund (if applicable) will be processed.
3. Cancellation After Dispatch
Once an order has been dispatched from our warehouse, it cannot be cancelled.
Customers are requested to review their order carefully before completing the purchase.
4. Customized & Special Order Products
Orders for the following products cannot be cancelled once confirmed:
- Customized Medical Equipment
- Special Procurement Items
- Products Ordered on Customer Request
- Imported Products Ordered Specifically for the Customer
- Made-to-Order Medical Devices
These products are purchased or manufactured specifically against your order and therefore cannot be cancelled.
5. Cancellation by AMT Medical Supply
We reserve the right to cancel any order under the following circumstances:
- Product is out of stock.
- Incorrect pricing due to technical or human error.
- Payment failure or verification issues.
- Incomplete or incorrect customer information.
- Suspected fraudulent or unauthorized transaction.
- Product becomes unavailable due to manufacturer restrictions.
- Legal or regulatory restrictions prevent shipment.
If your order is cancelled by us after payment has been received, a full refund will be processed to the original payment method.
6. Refund for Cancelled Orders
If an order is successfully cancelled before dispatch, refunds will generally be processed within 5–7 business days after cancellation approval.
The refund will be credited to the original payment method used at the time of purchase.
Actual credit timelines may vary depending on your bank or payment provider.
7. Bulk & Institutional Orders
Bulk purchases placed by:
- Hospitals
- Clinics
- Diagnostic Centres
- Government Organizations
- Dealers & Distributors
may be subject to separate cancellation terms based on quotations, purchase orders, contracts, or agreements.
Please contact our sales team for details regarding bulk order cancellations.
8. Incorrect Orders Placed by Customers
Customers are responsible for reviewing the following before confirming an order:
- Product Name
- Product Model
- Quantity
- Billing Address
- Shipping Address
- Contact Details
Orders placed with incorrect product selection or incorrect information may not be eligible for cancellation after processing or dispatch.
9. Failure to Accept Delivery
If a customer refuses to accept delivery without a valid reason after the order has been dispatched:
- The order may be treated as a cancelled order after dispatch.
- Shipping and return shipping charges may be deducted from any eligible refund.
- Re-dispatch of the order may require payment of additional shipping charges.
10. Force Majeure
Order processing or cancellation requests may be delayed due to events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- Pandemic
- Government restrictions
- Transport strikes
- Internet or technical failures
- War or civil unrest
AMT Medical Supply shall not be liable for delays caused by such circumstances.
11. Policy Updates
Analyticals Medical Technologies Pvt. Ltd. reserves the right to modify or update this Cancellation Policy at any time without prior notice.
The latest version will always be available on our website.
12. Contact Us
For any order cancellation requests or related queries, please contact us:
Analyticals Medical Technologies Pvt. Ltd.
Website: https://amtmedicalsupply.com/
Email: info@amtmedicals.com
Customer Support: +91 93226 73077
Office Address:
Plot No. A-815, Mahape Road, MIDC Industrial Area, Kopar Khairane, Navi Mumbai, Maharashtra – 400710, India.
Business Hours:
Monday to Saturday
10:00 AM – 7:00 PM
Acceptance
By placing an order through https://amtmedicalsupply.com/, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
